Privacy Policy

Effective: 17 July 2025 (Last Updated)

1. Introduction

This Privacy Policy explains how we collect, use, and protect your information when you use our websites and platforms (like youdhaauto.com, lohiaauto.com, and related sites).
“We,” “us,” or “the Company” refers to Zuperia Auto Pvt. Ltd..

By using our platforms, you agree to this policy and our Terms & Conditions.

2. Scope of Policy

This policy applies to personal and non-personal data collected through our websites, mobile apps, booking systems, and e-KYC services.
It does not apply to data collected offline unless we specifically mention it.

3. Information We Collect

3.1 Personal Information

We may collect:

  • Your name, email, phone number, address, ID proof, and vehicle details (like chassis or engine number)

  • Bank or payment details only if you use third-party services (like financing or insurance). We do not store your sensitive payment information.

  • Your basic profile info if you sign in using Google or Facebook as per its privacy policy.

  • Vehicle data (like VIN, battery status, or location) only with your permission for maintenance or support

  • Permissions (like access to your contacts, camera, location, SMS/call metadata etc.) only if you agree, and only for specific features (e.g. geofence alerts, emergency contact SMS)

3.2 Non-Personal Information

We also collect:

  • IP address, browser type, device type, and version

  • Date and time of visits

  • Cookies and other tracking data to improve your experience

4. How We Use Your Data

We use collected data for:

  • Account creation, user verification, and login management

  • Processing bookings and e‑KYC and coordinating with dealerships

  • Communicating updates, service reminders, notifications via SMS, email, WhatsApp

  • Delivering third-party services when opted in (financing, insurance, servicing)

  • Providing status alerts (e.g. test‑ride confirmations, delivery updates)

  • System integrity, fraud prevention, and troubleshooting

  • Analytical insights to improve platform usability and offerings

Marketing or promotional communication is sent only with your explicit consent.

5. Data Sharing & Disclosure

We may share your data with:

  • Authorized Dealerships, insurance partners, financiers, and payment gateway providers, strictly for transaction processing and service delivery

  • Government authorities (e.g. RTO) or legal authorities if required by law

  • Vendors or service partners working with us under strict privacy rules

We never sell or rent your personal information.

6. Cookies & Tracking

We use cookies and similar technologies to enhance user experience and aggregate behavioural analytics. These include:

  • Necessary session and functionality cookies

  • Analytics cookies for usage statistics
    You can disable cookies via browser/app settings, though some platform features may become inaccessible.

7. Data Retention & Security

  • Personal data is retained only as long as necessary for legal obligations, service access, or user‑requested retention

  • App‑based data can be deleted via the “Delete Account” option; otherwise manual requests can be made via email

  • We implement industry-standard security certifications to protect your data but cannot guarantee absolute security; you assume risk when transmitting data online

8. Your Rights

You have the right to:

  • Access, correct, update or request deletion of your Personal Information

  • Withdraw consent for optional services or permissions

  • Opt out of marketing communications or promotional message at any time

To exercise your rights, email info@lohiaauto.com or via contact forms on our platforms.

9. Third‑Party Links

Our websites may link to third-party services (like insurance or finance providers).
We are not responsible for how they handle your data. Please read their privacy policies

10. Children’s Privacy

Our services are for people 18 years and older.
We don’t collect data from children. If we find any, we will delete it

11. Updates to This Policy

We may change this policy from time to time.
We’ll update the date at the top when changes happen.
Using our services after updates means you accept the changes.

12. Legal Compliance & Jurisdiction

We may share data if required by law.
This policy is governed by Indian law, and any disputes arising shall be subject to the exclusive jurisdiction of the courts of New Delhi, INDIA.

13. Authorization for Use of Logos, Words, and Brand Assets (Mobile App Publishing & Marketing)

• The Company authorizes Racketail Solutions and Technologies Pvt. Ltd. to use certain brand assets solely for the purpose of developing, publishing, and marketing the Company’s mobile applications on the Google Play Store and related platforms.

• The authorized assets include:

  – Logos: Official brand logos of the Company (as designated).

  – Words/Brand Names: “My Youdha”, “Youdha Connect”, and “Youdha”.

• This authorization is limited to mobile app publishing, promotion, and maintenance in compliance with Google Play policies.

• All intellectual property rights in the logos, words, and brand assets remain with the Company. This authorization does not transfer ownership but only permits limited usage rights for the above purposes.

• Any misuse or unauthorized use beyond the permitted scope will result in revocation of authorization and may lead to legal action.